Dialogue / Pair work / Words and Expressions

Maitre d' 服務生領班 Guest 客人

Rose Restaurant. May I help you?
How early do you open for lunch?
We open at 11:30 for lunch, ma'am. (=madam)
I want to reserve a table for four. (reserve = book)
For what time? (=When would you like it be?)
For 12:15, please.
For whom is the reservation?
It is for me. I'm Ms. Holly Woods.
Is your last spelled W-O-O-D-S?
That's right.
Very well, Ms. Holly Woods. I have reserved a table in your name for 12:15 today.
Excellent.
Thank you for calling, Ms. Woods.
You're welcome. Good-bye. (=Not at all.)

May/Can I take your coat/overcoat/jacket/raincoat/scarf?
Yes, please.
No, thank you.
Please.
Yes. Thank you.

Guests often arrive wearing coats, overcoats, raincoats, heavy jackets,
etc. A good restaurant has a special place or room called cloakroom where
you can hang these articles of clothing. When a guest enters a restaurant and
needs assistance, ask him or her if you can help.

Valet parking 代客泊車 
hang, hanger 衣架
cloakroom 衣帽間 寄物處

What time can we expect you?
I'm afraid we don't take reservations for lunch.
I have reserved a table in your name for 8:00 p.m.

enter 進入
article 物品 東西 pl.
assistance 協助
overcoat 大衣